The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet internal and external customer requirements |
|
Completed |
Evidence:
|
Needs of customers are researched, assessed, confirmed and taken into account when planning organisational products and services |
|
Completed |
Evidence:
|
Provision is made in plans to achieve the quality, time and costs specifications agreed with customers |
|
Completed |
Evidence:
|
Ensure delivery of quality service |
|
Completed |
Evidence:
|
Quality, safety, resource and delivery standards are consistently met through individual/team performance |
|
Completed |
Evidence:
|
Coaching and mentoring is used to assist colleagues overcome difficulty in meeting customer service standards |
|
Completed |
Evidence:
|
Delivery of services and products is coordinated and managed to ensure it effectively and efficiently meets agreed quality standards |
|
Completed |
Evidence:
|
Monitor, adjust and report customer service |
|
Completed |
Evidence:
|
Organisational systems are used to monitor progress in achieving product/service targets and standards |
|
Completed |
Evidence:
|
Customer feedback is sought and used to improve the provision of products/services |
|
Completed |
Evidence:
|
Decisions to overcome identified problems with products/services are made in consultation with relevant individuals/groups |
|
Completed |
Evidence:
|
Adjustments/recommendations are made to products/services as required |
|
Completed |
Evidence:
|
Those who have a role in product/service planning and delivery are informed of changes |
|
Completed |
Evidence:
|
Records, reports and recommendations are managed in accordance with organisational systems and processes |
|
Completed |
Evidence:
|