The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet internal and external customer requirements |
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Completed |
Evidence:
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Customer needs are researched, clarified, assessed and included in the planning process |
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Completed |
Evidence:
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Provision is made in plans to achieve the quality, time and cost specifications agreed with customers, in accordance with organisational policies and procedures |
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Completed |
Evidence:
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Ensure delivery of quality products/services |
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Completed |
Evidence:
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Products/services are delivered to customer specifications in accordance with the organisational business plan |
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Completed |
Evidence:
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Individual/team performance is monitored to ensure it consistently meets quality, safety, resource and delivery standards |
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Completed |
Evidence:
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Colleagues are coached and mentored to assist them to overcome difficulty in meeting customer service standards |
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Completed |
Evidence:
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Resources are used effectively and efficiently to provide quality products/services to customers |
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Completed |
Evidence:
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Monitor, adjust and report customer service |
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Completed |
Evidence:
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Organisational systems and technology are used to monitor progress in achieving product/service targets and standards |
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Completed |
Evidence:
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Customer feedback is sought and used to improve the provision of products/services |
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Completed |
Evidence:
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Decisions to overcome problems and make improvements to products/services are taken in consultation with designated individuals/groups |
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Completed |
Evidence:
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Adjustments are made to products/services, and those who have a role in their planning and delivery are informed of changes |
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Completed |
Evidence:
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