The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet internal and external customer requirements
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The needs of customers are researched, understood and assessed, and included in the planning process Completed |
Evidence:
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Provision is made in plans to achieve the quality, time and cost specifications agreed with customers Completed |
Evidence:
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Ensure delivery of quality products/services
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Products/services are delivered to customer specifications within the team's/organisation's business plan Completed |
Evidence:
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Individual/team performance consistently meets quality, safety, resource and delivery standards Completed |
Evidence:
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Coaching and mentoring assist colleagues to overcome difficulty in meeting customer service standards Completed |
Evidence:
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Resources are used effectively and efficiently to provide quality products/services to customers Completed |
Evidence:
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Monitor, adjust and report customer service
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The organisation's systems and technology are used to monitor progress in achieving product/service targets and standards Completed |
Evidence:
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Customer feedback is sought and used to improve the provision of products/services Completed |
Evidence:
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Decisions to overcome problems and make improvements to products/services are taken in consultation with designated individuals/groups Completed |
Evidence:
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Adjustments are made to products/services, and those who have a role in their planning and delivery are informed of changes Completed |
Evidence:
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