The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify potential conflict situations |
|
Completed |
Evidence:
|
Signs and stages of conflict or grievance are recognised |
|
Completed |
Evidence:
|
Possible causes of conflict or grievance are identified |
|
Completed |
Evidence:
|
Implement conflict resolution strategies |
|
Completed |
Evidence:
|
Factors and issues relevant to conflict or grievance are clarified |
|
Completed |
Evidence:
|
Strategies for dealing with conflict or grievance are developed |
|
Completed |
Evidence:
|
Options for resolving the conflict or grievance are presented that enable constructive responses to be negotiated and established relationships to continue |
|
Completed |
Evidence:
|
Strategies are implemented to resolve the source of conflict |
|
Completed |
Evidence:
|
Outcomes of the process are monitored to ensure objectives continue to be met |
|
Completed |
Evidence:
|
Use effective interpersonal skills |
|
Completed |
Evidence:
|
Effective verbal and non-verbal communication is used during negotiations, including body language, questioning, language style, active listening and reflection |
|
Completed |
Evidence:
|
Feedback is given assertively and received non-defensively during negotiations |
|
Completed |
Evidence:
|
Shared understanding is created through written communications |
|
Completed |
Evidence:
|