The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Interact with customers.
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Communication with customers is conducted in a professional and courteous manner according to established procedures. Completed |
Evidence:
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Customer enquiries are responded to promptly and politely and in accordance with established procedures. Completed |
Evidence:
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Personal dress and presentation is maintained in line with established procedures. Completed |
Evidence:
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Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information. Completed |
Evidence:
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Identify customer needs.
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Customer needs are assessed so that priorities for service delivery can be identified in accordance with established procedures. Completed |
Evidence:
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Appropriate questioning and active listening are used to determine customer needs. Completed |
Evidence:
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Customers are provided with information about available options for meeting their needs and assisted to identify their preferred option. Completed |
Evidence:
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Personal limitations in addressing customer needs are identified and where appropriate assistance is sought from appropriate personnel. Completed |
Evidence:
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Deliver a service to customers.
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Prompt customer service is provided to meet identified needs in accordance with established procedures. Completed |
Evidence:
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Service provided follows OHS policies and procedures and work is appropriately sequenced in accordance with requirements. Completed |
Evidence:
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Service provided is coordinated effectively with others involved on the work site. Completed |
Evidence:
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Customer complaints are handled sensitively and courteously in accordance with established procedures. Completed |
Evidence:
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Opportunities to enhance the quality of service and products are identified and taken whenever possible. Completed |
Evidence:
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Evaluate and complete service.
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Own work is monitored and adjusted according to requirements for job quality, customer service and efficient resource use. Completed |
Evidence:
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Customer service records are inspected and verified after service is completed to ensure requirements are met. Completed |
Evidence:
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Appropriate personnel are notified of the completion of the repair work and details are documented in accordance with established procedures and requirements. Completed |
Evidence:
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Variations in the quality of service and/or products from required standards are detected and reported in accordance with established procedures. Completed |
Evidence:
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Additional information or follow-up action is completed in line with customer needs. Completed |
Evidence:
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