The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan for the investigation of billing exceptions/conditions
|
|
Account exceptions and conditions are correctly identified and comprehensively researched in a timely manner against work schedule(s) and established procedures and confirmed if necessary by site inspection Completed |
Evidence:
|
Relevant requirements and established procedures for the work are communicated to all persons Completed |
Evidence:
|
OHS, environmental and sustainable energy policies and procedures related to investigating billing exceptions/conditions are obtained and confirmed for the purposes of the work performed and communicated Completed |
Evidence:
|
Work is prioritised and sequenced following consultation with others for completion within acceptable timeframes and in accordance with established procedures Completed |
Evidence:
|
Risk control measures for identified hazards are prioritised, implemented and monitored against the work schedule Completed |
Evidence:
|
Relevant work permits are obtained to access, isolate/de-energise systems and perform work according to requirements and established procedures Completed |
Evidence:
|
Resources including appropriately licensed persons, equipment, tools and personal protective equipment required for investigating billing exceptions/conditions are identified, scheduled and obtained and confirmed in working order Completed |
Evidence:
|
Liaison and communication with authorised persons, authorities, clients and land-owners is completed so that work can be carried out where necessary Completed |
Evidence:
|
Persons participating in the work, including plant operators and contractors are fully briefed and respective responsibilities confirmed where applicable in accordance with established procedures Completed |
Evidence:
|
Carry out investigation of billing exceptions/conditions
|
|
Analysis of information to identify key issues is undertaken as required and information is evaluated for relevance and validity to the requirements Completed |
Evidence:
|
Dealings with customers are consistent with standard operating procedures and the special needs of customers are identified and considered in targeting client service Completed |
Evidence:
|
Apply Essential Knowledge and Associated Skills for carrying out billing exceptions/conditions to ensure completion in an agreed timeframe and to quality standards with a minimum of waste according to requirements Completed |
Evidence:
|
Investigating billing exceptions/conditions is carried out in accordance with the work schedule and established procedures Completed |
Evidence:
|
Hazard warnings and safety signs are recognised and hazards and assessed OHS risks are reported to the immediate authorised persons for directions according to established procedures Completed |
Evidence:
|
Unplanned events in the carrying out of the investigation of billing exceptions/conditions are undertaken with the scope of established procedures Completed |
Evidence:
|
Known solutions to a variety of problems are applied using acquired Essential Knowledge and Associated Skills Completed |
Evidence:
|
Ongoing checks of quality of the work are undertaken in accordance with given instructions and established procedures Completed |
Evidence:
|
Complete the investigation of billing exceptions/conditions
|
|
Solutions are developed based on consideration of relevant information and options and proposed solutions are communicated and implemented as required against works schedule and anomalies reported in accordance with established procedures Completed |
Evidence:
|
Accidents and injuries are reported in accordance with requirements and established procedures where applicable Completed |
Evidence:
|
Solution is implemented in accordance with standard operating procedures ensuring that action is correctly documented, the transaction is accurately processed and the customer is advised Completed |
Evidence:
|
Work completion records, reports and documentation are finalised and processed and appropriate persons notified Completed |
Evidence:
|