Communicate with influence

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBLDR513, 'Communicate with influence'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate with influence' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate clearly

1.1 Confirm authority to present material on behalf of a business, in accordance with organisational policies and procedures

1.2 Identify information that may be subject to confidentiality and manage appropriately

1.3 Identify information needs of audience and prepare a position in line with purpose of communication

1.4 Use language, written or verbal, that is appropriate for the audience

1.5 Use active listening to seek stakeholder and intra-organisational input to achieve a balanced exchange of views

2. Present and negotiate persuasively

2.1 Map stakeholder landscape, identifying key individuals and target groups in line with organisational objectives

2.2 Prepare realistic positions and supporting arguments in advance of the likely expectations and tactics of others

2.3 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.4 Use a variety of communication styles to present business positions to best effect

2.5 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.6 Keep negotiations focused on key issues and moving forward towards a final resolution

3. Participate in and lead meetings effectively

3.1 Identify the need for any meetings and schedule meetings in response to the need

3.2 Prepare materials relating to key issues and disseminate in advance

3.3 Develop and circulate an agenda, and use efficient, inclusive meeting procedures to maximise participation and maintain order

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Summarise outcomes of meetings for action and distribute to stakeholders promptly, as required

4. Make presentations at meetings, forums and conferences

4.1 Identify appropriate forums to present business positions, in line with organisational objectives

4.2 Obtain reliable information and advice to prepare appropriate presentations

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly, honestly, and in accordance with organisational policies