ELEMENT

PERFORMANCE CRITERIA

1. Contribute to and promote effective work practices

1.1 Routinely identify and implement effective ways of working to sustain ongoing health and morale

1.2 Develop and implement work plans to ensure:

client needs are addressed

desired outcomes are achieved

objectives are met

agreed timeframes are met

compliance with relevant guidelines and procedures

contingencies are managed

duty of care responsibilities are met

ethical and non discriminatory practices

the work of the organisation is promoted

1.3 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints

1.4 Where relevant to work role, implement effective measures to ensure new and existing staff:

are fully informed of what is expected of them

are provided with appropriate orientation, induction and development opportunities

contribute to ongoing review of workplace practices

have written workplans which are regularly reviewed

1.5 Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

1.6 Take responsibility for own behaviour and identify and implement ways to develop effective working relationships

2. Promote effective workplace relations

2.1 Model and promote effective communication in the workplace, including open discussion and active listening

2.2 Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties

2.3 Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints

2.4 Make every effort to resolve issues which may disrupt work unit activities

3. Facilitate work group activities

3.1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members

3.2 Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action

3.3 Provide feedback in a supportive manner appropriate to individuals and the group

4. Develop and implement staffing processes as required

4.1 Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals

4.2 Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing

4.3 Participate in recruitment processes as required

4.4 If staff performance is unsatisfactory, provide counselling and support to improve performance

4.5 Address staff performance issues as required in accordance with organisation's procedures

4.6 Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation

5. Advocate for workplace health and safety and fair employment practices

5.1 Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices

5.2 Negotiate, develop and implement work practices within the above legislative and organisation guidelines

5.3 Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties

5.4 Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation