Review organisation's effectiveness

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCORG612D, 'Review organisation's effectiveness'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Review organisation's effectiveness' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Respond to the external environment

1.1 Implement strategies to continually identify and analyse relevant external trends in terms of their impact on the organisation, its clients and the community

1.2 Implement strategies to ensure organisation practices and policies reflect current statutory and legislative requirements

1.3 Gather best practice and comparison data and use to identify potential areas for improvement to respond to changes and trends

1.4 Implement mechanisms to collect feedback from clients, target groups and the community and use it to review effectiveness of the organisation and relevance of strategic and business plans

2. Implement continuous improvement

2.1 Use appropriate mechanisms for performance evaluation to measure organisation effectiveness including review of:

financial and personnel performance data

client satisfaction levels

compliance with current legislative/statutory requirements

protocols, practices and procedures

staff competency levels

staff planning, recruitment and training

information technology

2.2 Revise organisation practices and procedures as appropriate to reflect the outcomes of performance evaluation

2.3 Undertake consultation, including with staff and relevant industrial parties, to facilitate implementing organisation improvements

2.4 Develop and routinely apply appropriate quality assurance procedures and review for continuing relevance

3. Refocus the organisation/service

3.1 Regularly collect information on changing client and community needs and use to review continuing relevance and effectiveness of services provided

3.2 Where indicators suggest a need to change organisation services, practices and directions to reflect changing client requirements, policy or financial environment or community directions, explore a full range of options to ensure revisions are appropriate and meet needs

3.3 Where appropriate, alter strategic plans and organisation objectives and priorities to reflect changing directions in service delivery

3.4 Routinely use consultative processes to ensure staff, clients and stakeholders support changed arrangements

3.5 Provide appropriate staff training to maximise outcomes from continuous improvement processes


Qualifications and Skillsets

CHCORG612D appears in the following qualifications:

  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CHC80108 - Vocational Graduate Diploma of Community Sector Management
  • CHC52312 - Diploma of Community Services (Development and or Humanitarian Assistance)