Communicate and negotiate to conduct food safety audits

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FBPAUD4002, 'Communicate and negotiate to conduct food safety audits'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate and negotiate to conduct food safety audits' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop a communication plan to support audit processes

1.1 Define and agree on scope of audit with client

1.2 Define, communicate and agree on roles and responsibilities of all personnel involved in the audit process, including those for whom English is a second language

1.3 Determine and agree on appropriate communication methods and protocols and specific arrangements, including reporting requirements

1.4 Document the communication plan

2. Select and use appropriate communication methods to conduct an audit

2.1 Select communication methods to take account of system owner and food business requirements, workplace culture and individual differences

2.2 Use appropriate communication methods to establish and maintain effective client relationships

2.3 Interpret information provided by the auditee in the context of the industry sector, language and culture of the business

2.4 Apply communication techniques to encourage all relevant parties to participate and express views throughout audit

3. Negotiate to achieve agreement on audit outcomes

3.1 Identify and clarify areas of disagreement over audit outcomes with the auditee

3.2 Seek understanding on actions to be followed to resolve outstanding issues

3.3 Treat auditee’s views with respect

3.4 Explore options for resolving differences to reach agreement and meet audit timeline and resource parameters

3.5 Explore appropriate issue resolution strategies to increase the likelihood of agreement on steps required to conclude the audit

3.6 Manage the negotiation process to maintain constructive client relationships

3.7 Report any areas of continuing non-compliance that result from unresolved differences to system owners and appropriate authorities as required