Design customer due diligence policies and procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSAML804, 'Design customer due diligence policies and procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Design customer due diligence policies and procedures' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Design processes for customer identification

1.1 Design processes to collect information and documentation from different categories of clients

1.2 Design processes for determining the ultimate beneficial owner of assets or funds where the client is a trust or fund or wealth management company

1.3 Design a separate process for verifying client information and documentation

1.4 Establish procedures for retention and retrieval of information and documentation from clients

1.5 Design an assurance or oversight process to ensure all collection, verification, retention and retrieval processes comply with relevant AML/CTF rules

1.6 Design processes for risk rating clients based on evaluating their characteristics, including jurisdiction and nature of business or occupation, with a financial crime specific risk framework

2. Design processes for identifying and monitoring customer behaviour

2.1 Devise a process for determining a customer’s source of wealth

2.2 Specify a control for identifying the source of funding for a transaction, where required

2.3 Design a process for analysing the products utilised by a customer and considering how that may impact their risk profile

2.4 Establish a procedure investigating the entities and individuals with whom a client is involved and whether this impacts their risk profile

2.5 Determine the risk indicators that may apply to specific customers who represent an increased risk to the organisation

2.6 Determine the specific monitoring, approval and review controls applicable to different client categories based on the risk that they represent for the organisation

3. Design governance processes and controls for the customer due diligence processes

3.1 Determine the assurance governance procedures for client identification and money laundering and terror financing (ML/TF) risk processes

3.2 Determine the oversight framework for the customer due diligence procedure

3.3 Design a governance framework for customer due diligence policies and procedures

3.4 Design a process for ensuring that client risk assessment is consistent with the organisation’s risk appetite

3.5 Specify processes for ensuring that customer due diligence policies and procedures are updated to reflect changes in regulation and organisational risk appetite

3.6 Design and document the escalation procedure, including the escalation triggers and to whom issues will be escalated

3.7 Design and document the exemptions policy and procedure


Qualifications and Skillsets

FNSAML804 appears in the following qualifications:

  • FNS80115 - Graduate Diploma of Anti-Money Laundering and Counter Terrorism Financing