Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTCOM407B, 'Provide reception services for a practice'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide reception services for a practice' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Communicate effectively with staff and clients | 1.1 Process mail to facilitate communication flow 1.2 Process telephone communications and pass on messages 1.3 Manage client appointment bookings 1.4 Provide information and advice regarding services and fee structure of the practice to meet client needs 1.5 Collect and provide information to facilitate communication flow 1.6 Manage waiting clients |
2. Manage office administration tasks | 2.1 Maintain information and records system to ensure its integrity 2.2 Apply knowledge of practice to complete routine administration tasks 2.3 Maintain and use computer files and programs 2.4 Use office equipment to perform routine tasks 2.5 Prepare businessdocuments 2.6 Create and update client records according to practice protocols |
3. Perform routine financial activities | 3.1 Monitor cash control for accounting purposes 3.2 Monitor stock level and order supplies 3.3 Apply knowledge of fee structure to prepare and process accounts 3.4 Prepare routine financial documents |
4. Provide basic health care assistance | 4.1 Use practice specific/medical terminology correctly when communicating with staff and clients 4.2 Carry out routine tasks to assist health care practitioner 4.3 Process referrals to specialist practitioners 4.4 Document interactions with clients according to practice protocols |
5. Work effectively within a team | 5.1 Co-ordinate own work schedule to complete tasks and achieve team goals 5.2 Apply knowledge of employee and employer rights and responsibilities to workplace environment 5.3 Participate in workplace meetings and communications 5.4 Review and develop own performance 5.5 Respect cultural and personal differences 5.6 Recognise and respect organisation culture 5.7 Understand and work within own abilities and the boundaries of own role as per practice protocols 5.8 Provide and receive constructive feedback 5.9 Be supportive of team goals and team members 5.10 Undertake responsibilities and duties in a positive, courteous manner to promote cooperation and productive relationships |