ELEMENT

PERFORMANCE CRITERIA

1. Promote ethical work practices

1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised

1.2 Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

1.3 Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event

1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure

1.5 Promote respect for rights and responsibilities of others through considered application of work practices

1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices

1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address

2. Support culture of effective communication

2.1 Monitor and address communication issues in the workplace

2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters

2.3 Monitor workplace communication to support accuracy and understanding of information provided and received

2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes

2.5 Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues

2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace

3. Maintain a positive approach to health in the workplace

3.1 Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health

3.2 Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care

3.3 Support and maintain a workplace culture of promoting good health by sharing health information

3.4 Monitor and maintain workplace focus on preventing ill health and minimising risk

3.5 Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue

4. Monitor professional work standards

4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff

4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures

4.3 Monitor compliance with relevant accreditation standards applying to work undertaken and address issues

4.4 Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken

4.5 Monitor and support staff efforts to respond positively to improved work practices and procedures

4.6 Ensure issues requiring mandatory notification are identified and reported appropriately

5. Work in the health industry context

5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements

5.2 Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia

5.3 Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians

5.4 Work with an understanding of funding mechanisms, and how the organisation's operations are financed

6. Take opportunities to develop own competence

6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements

6.2 Identify areas for personal development in line with health industry developments, organisation requirements and personal interest

6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development

6.4 Undertake available formal and informal skill/knowledge development and maintenance activities