Determine and confirm client business expectations and needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICAA4041C, 'Determine and confirm client business expectations and needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Determine and confirm client business expectations and needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Determine context of business need or problem

1.1. Establish the business problem to be investigated including determination of system boundaries, scope and the development methodology to be used

1.2. Choose information gathering method and develop questions appropriate to business problem

1.3. Develop objectives and identify expected outcomes to be achieved

1.4. Document the business problem

1.5. Submit documentation to appropriate person for substantiation

2. Gather information

2.1. Use chosen information gathering method to identify clients of the system and problems they encounter

2.2. Record client responses

2.3. Analyse gathered information to identify new systemrequirements and establish problem specifications

2.4. Document system requirements and problems

2.5. Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1. Check documentation to ensure it meets client business needs

3.2. Submit documentation to the client for verification of accuracy and approval

3.3. Make changes to the documentation as necessary as indicated by the client

3.4. Submit documentation to client for final approval/sign-off


Qualifications and Skillsets

ICAA4041C appears in the following qualifications:

  • ICT40210 - Certificate IV in Telecommunications Network Engineering
  • ICT40410 - Certificate IV in Radio Frequency Networks
  • ICT40110 - Certificate IV in Optical Networks
  • ICT40610 - Certificate IV in Telecommunications Networks Technology
  • ICA40305 - Certificate IV in Information Technology (Websites)
  • ICA40105 - Certificate IV in Information Technology (General)
  • ICA40505 - Certificate IV in Information Technology (Programming)
  • ICA40605 - Certificate IV in Information Technology (Testing)
  • ICA40405 - Certificate IV in Information Technology (Networking)
  • ICA40205 - Certificate IV in Information Technology (Support)
  • ICA40805 - Certificate IV in Information Technology (Multimedia)
  • ICA40705 - Certificate IV in Information Technology (Systems Analysis and Design)