Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTPMG8142A, 'Manage a telecommunications workplace'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage a telecommunications workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Support human resources activities | 1.1. Assist and advise on recruitment action and induction of new staff 1.2. Monitor staff training needs and implement technical training activities for staff 1.3. Provide information and advice to relevant personnel 1.4. Review and advise on occupational health and safety (OHS) and security in the workplace |
2. Manage conflict in the workplace | 2.1. Assess conflict situation 2.2. Determine ways to resolve conflict with conflicting parties 2.3. Apply decision-making procedures to the business model for conflict resolution |
3. Apply quality management systems and processes in the workplace | 3.1. Determine essential requirements of a product using a quality management approach 3.2. Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features 3.3. Analyse quality investigation for improvement by involving individuals, groups and managers |
4. Monitor work practices to ensure business objectives will be met | 4.1. Develop strategies using management characteristics to meet business objectives 4.2. Analyse individual management objectives that would be applicable to the workplace 4.3. Produce a business model representing the activities of a sound management plan for a telecommunications workplace |
5. Determine human factors when managing people and groups | 5.1. Establish consultation processes between management and staff to resolve grievances 5.2. Analyse the interpersonal skills required of managers and team leaders using identified communications channels 5.3. Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management |
6. Perform work using self-organisation principles | 6.1. Evaluate methods of improving own productivity and perform a self-appraisal 6.2. Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques 6.3. Produce a report to communicate information efficiently and effectively in the workplace |
7. Apply effective communication | 7.1. Research the levels, directions and effectiveness of channels used when communicating in business 7.2. Develop a plan for managing business meetings in the workplace |