Provide consultancy and technical support in the customer premises equipment sector

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN5024A, 'Provide consultancy and technical support in the customer premises equipment sector'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide consultancy and technical support in the customer premises equipment sector' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Plan to provide consultancy and technical support in the CPE sector

1.1. Obtain consultancy requirements from the client

1.2. Establish relationship with industry experts to maintain currency of latest industry innovations in the customer premises equipment (CPE) sector

1.3. Access sources of product and technical information relating to change and innovation

1.4. Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1. Develop knowledge and understanding of the client's business to provide an accurate solution according to the requirements

2.2. Investigate communication requirements including networks, based on business needs and demands

2.3. Ascertain client's physical and financial parameters

2.4. Present reports and recommendations within client's timeframes

3. Provide consultancy and expert advice

3.1. Provide timely and accurate expert consultancy and advice to company staff and clients

3.2. Provide communication solutions that meet client's requirements and that meet relevant legislation, codes, regulations and standards

3.3. Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4. Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5. Consult with the client for an agreed solution

4. Control and manage product and technical information

4.1. Provide all relevant personnel with the latest product and technical information

4.2. Monitor the information flow process to ensure that appropriate personnel have access to the latest data

4.3. Provide the client with final consultancy reports and recommendations


Qualifications and Skillsets

ICTTEN5024A appears in the following qualifications:

  • ICT50510 - Diploma of Telecommunications Planning and Design
  • ICT50210 - Diploma of Telecommunications Network Engineering
  • ICA50811 - Diploma of Systems Analysis and Design
  • ICT50513 - Diploma of Telecommunications Planning and Design