Resolve quality and compliance issues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSFSS3003, 'Resolve quality and compliance issues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Resolve quality and compliance issues' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and prepare for work

1.1

Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

1.2

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

1.3

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

1.4

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

1.5

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

2

Identify quality and/or compliance issues

2.1

Issues to be investigated are defined and determined

2.2

Issues are assessed to determine whether it is a defect in workmanship, process or material

2.3

Current conditions of hardware, software, user or procedure are objectively identified and documented

2.4

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

3

Recommend solutions to resolve issues identified

3.1

Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

3.2

Potential solutions to resolve the issue are identified and ranked

3.3

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

3.4

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

3.5

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

3.6

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

4

Complete work and clean up

4.1

Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

4.2

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements


Qualifications and Skillsets

MSFSS3003 appears in the following qualifications:

  • MSF30913 - Certificate III in Blinds, Awnings, Security Screens and Grilles

And the skillsets: