Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405033, 'Optimise office systems to deliver to customer demand'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Optimise office systems to deliver to customer demand' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Facilitate the pull system | 1.1 | Review current systems to identify customers and demand signals that trigger the flow of work. |
1.2 | Determine if and how current office systems respond to identified demand signals. | ||
1.3 | Identify where demand signals either do not exist or are not built into processes. | ||
1.4 | Facilitate the adoption of appropriate demand signals for processes currently not responding to customer pull. | ||
2 | Level the flow of work | 2.1 | Identify where optimal flow of work is not being achieved within the pull system. |
2.2 | Identify variations and barriers that prevent the optimal flow of work. | ||
2.3 | Establish routines and/or systems to promote the consistent flow of work at the optimal rate. | ||
2.4 | Establish mechanisms to remove or minimise variations and barriers to flow. | ||
2.5 | Establish mechanisms to manage the impact of variations and barriers that cannot be removed. | ||
3 | Allocate resources to balance work flow | 3.1 | Establish mechanisms that indicate when variations in flow of work require more or fewer resources. |
3.2 | Develop routines and/or systems to re-balance flow through the allocation of resources to meet variations. | ||
4 | Evaluate improvements | 4.1 | Review the changes to the pull and levelling systems. |
4.2 | Identify causes for areas of poor performance. | ||
4.3 | Implement further improvements to address areas of poor performance. | ||
4.4 | Monitor the systems to identify further improvements. | ||
5 | Embed improvements | 5.1 | Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel. |
5.2 | Motivate team to apply the new systems and/or practices. | ||
5.3 | Ensure the new systems and/or practices are reflected in relevant procedures. | ||