ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to engage in psychological first aid

1.1

Crisis event information is accessed and reviewed in preparation for support engagement

1.2

Personal physical and mental ability to assist is considered before engaging in providing psychological first aid

1.3

Potential safety and security aspects are identified and addressed before engaging with individuals impacted by an event

1.4

Roles and responsibilities of the agencies involved in disaster response and community recovery are identified and confirmed

1.5

Appropriate information on available services and supports are identified and provided to individuals impacted by an event

2

Identify potential distress reactions in a crisis event

2.1

Self-care and the care of others is identified and discussed with team members as necessary

2.2

A range of potential reactions from affected individuals are identified

2.3

Adverse psychosocial reactions associated with traumatic events areidentified

2.4

Support and assistance required to address potential distress reactions are identified

2.5

Individuals are referred to additional or specialised support services in a timely way

3

Determine who needs support

3.1

Appropriate self-introduction is made, including helper's name and organisation represented

3.2

Initial contact, rapport building and stabilisation techniques are used to determine support needs

3.3

Needs of those experiencing psychological trauma are identified, assessed and prioritised

4

Provide support to individuals impacted by a significant event

4.1

Communication techniques are used in a non-threatening, non-intrusive way that respects the individuality of the person in distress

4.2

Active listening techniques are used to communicate effectively with individuals who need support

4.3

Courtesy, consideration and sensitivity are applied at all times

4.4

Safety and security of self and clients is maintained

4.5

Connectedness with community and agencies is supported to ensure solutions are found to address immediate needs and problems

4.6

Basic client needs and access to the resources needed to cope with their situation are provided

4.7

Positive language is used and a strengths-based approach is adopted

4.8

Accurate and useful information is provided in a timely and appropriate way

4.9

Cultural needs of the individual are identified and support is provided in an appropriate manner by appropriate individuals

5

Maintain self-care

5.1

Awareness of the importance of self-care when helping others is recognised

5.2

Self-awareness and self-care are consistently maintained

5.3

Risk factors to wellbeing, including personal limitations, are recognised and addressed

5.4

Own strengths and weaknesses are acknowledged and support from others is accessed as required

6

Conclude the support

6.1

Professional boundaries are identified and adhered to

6.2

Services are delivered in a way that ensures equity and sustainability

6.3

Privacy and confidentiality are maintained according to organisation policies and procedures

6.4

People whose needs exceed own role and organisational resources are referred to another service