Manage on-course golf operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SISSGLF007, 'Manage on-course golf operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage on-course golf operations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCECRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify operational objectives.

1.1. Access and interpret business and marketing plans to identify on-course golf shop operational objectives.

1.2. Consult with senior management to confirm golf shop operational objectives and own responsibilities in meeting golf shop operational objectives.

2. Prepare marketing strategies.

2.1. Set measurable performance targets for marketing activities.

2.2. Plan and conduct market research to identify client needs.

2.3. Develop, plan and conduct promotional activities to meet performance targets.

2.4. Develop and implement contingency plans according to organisational policies and procedures.

2.5. Negotiate arrangements with suppliers to support promotional activities.

3. Manage golf operations staff.

3.1. Roster staff to meet operational needs.

3.2. Recruit and induct new staff members according to organisational policies and procedures.

3.3. Plan and deliver training to staff about golf shop products and services, performance targets and client needs according to organisational policies and procedures.

3.4. Monitor performance of golf shop staff against organisational standards of conduct, appearance, advice and service.

3.5. Promote training and professional development opportunities to staff.

4. Manage golf shop products and services.

4.1. Select stock according to client base and needs.

4.2. Design golf shop layout and presentation to support market position and promote client flow according to organisation marketing plan.

4.3. Develop and implement layout and visual merchandise checks and implement improvements.

4.4. Define and communicate standards for visual presentations and displays to staff.

4.5. Assess client response to space allocations in consultation with staff.

4.6. Implement custom fitting and club repair services to meet client needs.

4.7. Implement hire service to meet client needs.

4.8. Develop tuition programs and deliver individual and group coaching according to organisational policies and procedures.

4.9. Develop and implement pricing policies according to organisational marketing plans.

4.10. Monitor pricing trends and changes and communicate to staff.

4.11. Monitor and document stock levels according to organisational policies and procedures.

4.12. Repair and replace faulty equipment according to organisational policies and procedures.

5. Manage golf programming and fixtures.

5.1. Monitor golf operations to identify course ideal and maximum rounds played per day and per week.

5.2. Consult with stakeholders on event scheduling.

5.3. Check course renovations and maintenance and assess implications for scheduling events and groups.

5.4. Market and make group bookings according to organisational policies and procedures.

5.5. Coordinate group bookings with food and beverage staff.

5.6. Monitor tee sheet activity and handicapping records.

6. Review operational performance.

6.1. Collect, analyse and document data on golf operations.

6.2. Analyse golf operations data against operational objectives and performance standards to evaluate operational performance.

6.3. Disseminate information on golf operations according to organisational policies and procedures.

6.4. Review and reflect on own performance to identify areas for improvement.