Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIE0001, 'Apply effective stakeholder engagement'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Apply effective stakeholder engagement' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Develop effective communication techniques with stakeholders | 1.1 | Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised |
1.2 | Special communication needs are considered and addressed to meet diversity and inclusion of stakeholders in accordance with workplace requirements | ||
1.3 | Issues are identified and clarified with stakeholders to promote effective operation of the workplace | ||
1.4 | Relevant communication techniques are selected and applied when communicating with stakeholders in accordance with workplace procedures | ||
1.5 | Written communication methods including electronic mediums are succinct and clear, and match the audience and the purpose | ||
1.6 | Feedback and advice is given and sought in a way which reflects current identified best practice in communication | ||
1.7 | Confidentiality of information conveyed is respected and maintained in accordance with workplace procedures | ||
1.8 | Relevant work-related networks and relationships are developed and maintained to meet stakeholder needs in accordance with workplace procedures | ||
1.9 | Contractual obligations of stakeholders are identified and clarified in accordance with workplace procedures | ||
2 | Apply conflict and negotiation techniques with stakeholders | 2.1 | Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service |
2.2 | Conflict resolution strategies are used in a way which leads to a mutually acceptable outcome | ||
2.3 | Negotiation strategies are used in a way which leads to a mutually acceptable outcome | ||
2.4 | Control and objectivity is maintained in conflict and aggressive situations during stakeholder engagement | ||
2.5 | Incidents involving conflict and aggressive behaviour are reported to relevant person/s in accordance with workplace procedures and relevant authorities | ||
3 | Facilitate group discussions | 3.1 | Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members |
3.2 | Objectives and agendas for meetings and discussions are set and followed and stakeholders are briefed about the meeting's purpose and proposed agenda to be put forward | ||
3.3 | Relevant information is provided to groups as appropriate to facilitate outcomes | ||
3.4 | Meeting structure, timeframes and protocols are agreed and adhered to in accordance with workplace procedures | ||
3.5 | Meeting content is planned, prepared and aligned to the purpose of the meeting and workplace goals and objectives | ||
4 | Review outcomes of engagement | 4.1 | Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised |
4.2 | Enquires and relevant information are followed up post meeting ensuring action items are achieved in accordance with workplace procedures | ||