Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIX0014X, 'Manage customer focussed supply chain'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage customer focussed supply chain' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
Stakeholders, customer relationships and the flow of information throughout the supply chain are mapped | |||
Technology used to maintain a customer focussed supply chain is confirmed | |||
Level of responsibility and authority to manage a customer focussed supply chain is confirmed | |||
Customer needs and requirements are identified to determine products and services | |||
Fulfillment model, including delivery options for customer purchases, is determined | |||
Customer services plan, including Key Performance Indicators (KPIs), is aligned to the supply chain's business strategy | |||
Policies, procedures, processes and data requirements to support the customer service plan are implemented | |||
Customer services plan and KPIs are communicated to supply chain stakeholders | |||
Two way real time communication is maintained with customers, using approved methods and tools | |||
Customer support, including digital onboarding processes and procedures, is monitored | |||
Data from customers and suppliers' is collated and analysed, in accordance with supply chain procedures | |||
Customer feedback and complaints, including returns, are tracked and resolved, in accordance with customer service policies and procedures | |||
Supply planning and demand forecasting is monitored using approved methods and tools | |||
Customer service plan and KPIs are reviewed, in consultation with supply chain stakeholders | |||
Report on customer focussed supply chain outcomes is prepared and presented to approved stakeholders | |||
Continuous improvement actions that support a customer focussed supply chain are documented | |||