Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Promote, implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability Use problem solving skills including: using available resources analysing information making decisions that maximise the effective management of ambulance operations Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including: asking questions active listening delivering presentations negotiating solutions acknowledging and responding to a range of views. Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: reading and understanding incident reports and case management materials preparing reports for senior management Use interpersonal skills, including: working with and managing others relating to persons from differing cultural, social and religious backgrounds. |