Assessor Resource
MSS407011A
Manage benchmarking studies
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies to individuals who undertake benchmarking as an input to an improvement process. The benchmarking may be used to find areas for improvement or to provide information as to how to make the improvements.
The benchmarking process would:
decide the nature of the benchmarking to be undertaken
collect the benchmarking data and information
determine what actions to be taken based on the benchmarking
take the required steps to have those actions implemented
identify the ongoing nature of these benchmarking activities.
Benchmarking may be undertaken by a team or be largely the responsibility of an individual. This unit applies either to that individual or to a leader in the team. The benchmarking activity may use benchmarks which are derived either internally to the organisation or externally from the organisation although some degree of externality would be expected in most applications.
This unit does not require the statistical or financial analysis of data, but does require the interpretation and application of information derived from such analyses.
This unit of competency covers the skills and knowledge required to undertake benchmarking studies, either directly or as a leader in a team undertaking benchmarking. It covers both performance and process benchmarking. It does not cover product or strategic benchmarking.
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