Elements and Performance Criteria
- Identify processes generating new knowledge
- Develop knowledge capture and retrieval systems
- Obtain required approvals
- Provide useable systems for recording of problems and solutions
- Facilitate the extraction of knowledge from records
- Ensure all project work captures generated knowledge
- Ensure knowledge is in a form able to be applied by the organisation and its personnel
- Develop knowledge storage and retrieval systems
- Monitor knowledge capture system use and suitability
- Improve the application of organisational knowledge
- Ensure knowledge is distributed to and available where needed
- Ensure knowledge system is part of standard procedures and practices
- Encourage the routine use of the knowledge system
- Facilitate open discussion of knowledge and knowledge system
- Identify inhibitors to greater use of knowledge
- Take actions to improve application of organisational knowledge
- Evaluate and improve learning processes
- Review use of knowledge system
- Evaluate benefits obtained from knowledge system
- Identify areas where the knowledge system is not being fully utilised
- Identify areas where greater benefits could be obtained from the knowledge system
- Discuss areas of possible improvements with relevant managers and other stakeholders
- Develop consensus improvement plans for the knowledge system
- Obtain required approvals
- Train personnel as required to improve use
- Implement improvement plans