Assessor Resource
BSBCCO608B
Manage customer contact operational costs
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies in customer contact environments that operate under a considerable degree of statistical control, using high levels of technology.
This work is undertaken by those with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to manage costs in a customer contact environment. It requires the application of well-developed skills and knowledge in effective financial management and management of the budgetary process.
Competence in this unit requires extensive knowledge of the industry and marketplace, well developed analytical and research skills, and the ability to work with data and statistics.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)