ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Prepare to engage in psychological first aid | 1.1 | Crisis event information is accessed and reviewed in preparation for support engagement |
| | 1.2 | Personal physical and mental ability to assist is considered before engaging in providing psychological first aid |
| | 1.3 | Potential safety and security aspects are identified and addressed before engaging with individuals impacted by an event |
| | 1.4 | Roles and responsibilities of the agencies involved in disaster response and community recovery are identified and confirmed |
| | 1.5 | Appropriate information on available services and supports are identified and provided to individuals impacted by an event |
2 | Identify potential distress reactions in a crisis event | 2.1 | Self-care and the care of others is identified and discussed with team members as necessary |
| | 2.2 | A range of potential reactions from affected individuals are identified |
| | 2.3 | Adverse psychosocial reactions associated with traumatic events areidentified |
| | 2.4 | Support and assistance required to address potential distress reactions are identified |
| | 2.5 | Individuals are referred to additional or specialised support services in a timely way |
3 | Determine who needs support | 3.1 | Appropriate self-introduction is made, including helper's name and organisation represented |
| | 3.2 | Initial contact, rapport building and stabilisation techniques are used to determine support needs |
| | 3.3 | Needs of those experiencing psychological trauma are identified, assessed and prioritised |
4 | Provide support to individuals impacted by a significant event | 4.1 | Communication techniques are used in a non-threatening, non-intrusive way that respects the individuality of the person in distress |
| | 4.2 | Active listening techniques are used to communicate effectively with individuals who need support |
| | 4.3 | Courtesy, consideration and sensitivity are applied at all times |
| | 4.4 | Safety and security of self and clients is maintained |
| | 4.5 | Connectedness with community and agencies is supported to ensure solutions are found to address immediate needs and problems |
| | 4.6 | Basic client needs and access to the resources needed to cope with their situation are provided |
| | 4.7 | Positive language is used and a strengths-based approach is adopted |
| | 4.8 | Accurate and useful information is provided in a timely and appropriate way |
| | 4.9 | Cultural needs of the individual are identified and support is provided in an appropriate manner by appropriate individuals |
5 | Maintain self-care | 5.1 | Awareness of the importance of self-care when helping others is recognised |
| | 5.2 | Self-awareness and self-care are consistently maintained |
| | 5.3 | Risk factors to wellbeing, including personal limitations, are recognised and addressed |
| | 5.4 | Own strengths and weaknesses are acknowledged and support from others is accessed as required |
6 | Conclude the support | 6.1 | Professional boundaries are identified and adhered to |
| | 6.2 | Services are delivered in a way that ensures equity and sustainability |
| | 6.3 | Privacy and confidentiality are maintained according to organisation policies and procedures |
| | 6.4 | People whose needs exceed own role and organisational resources are referred to another service |