Assessor Resource
SITXCCS201
Provide visitor information
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies to a range of tourism, travel, hospitality, event, entertainment and cultural sectors.
It applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks.
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)