Assessor Resource
SITXCOM201
Show social and cultural sensitivity
Assessment tool
Version 1.0
Issue Date: June 2024
This unit applies to all tourism, travel, hospitality and event sectors.
All personnel at all levels use this skill in the workplace during the course of their daily activities.
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)