Elements and Performance Criteria
- Implement diversity policy
- Foster respect for diversity in the work team
- Address own prejudices and demonstrate respect for difference in personal interactions
- Aim for diversity in selecting and recruiting staff
- Identify and address training needs to address issues of difference in the team
- Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference
- Assist staff to see that working effectively with difference is a strength that can improve the organisation's products, services and customer relations
- Manage allegations of harassment and address complaints according to established organisational procedures
- Promote the benefits of diversity
- Promote the organisation's workforce diversity in internal andexternal forums to enhance the company's image and reputation
- Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage
- Support organisational efforts to value diversity