Elements and Performance Criteria
- Establish procedures for managing a franchise operation
- Implement procedures for managing a franchise operation
- Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements
- Identify instances of non-compliance and act upon them in conjunction with franchises
- Monitor reports from franchises for completeness, accuracy and timeliness of submission
- Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate
- Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct
- Review a franchise operation
- Use monitoring of franchises to inform review process for franchise operation
- Identify improvements in franchise operation and management of franchises from monitoring franchises' business operations
- Make recommendations to improve the effectiveness of the franchise operation and individual franchises