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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

consult on and present WHS issues to people from a range of backgrounds and with a range of abilities

contribute effectively to formal and informal WHS meetings

informationmanagement skills to store and retrieve relevant documents

organisational and timemanagement skills to run efficient and effective meetings

presentation and facilitation skills to represent worker views on WHS issues

problem solving skills specific to issue resolution

Required knowledge

internal and external sources of WHS information and data and how to access them

legislative requirements for WHS issue resolution information provision data collection consultation and reporting

organisational policies and procedures for WHS agreements and issue resolution

relevant commonwealth and state or territory WHS Acts regulations codes of practice standards and guidance material and other relevant publications

roles and responsibilities of individuals and parties under WHS legislation

types of issueresolution tools techniques and strategies

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

effectively using a range of issueresolution tools techniques and strategies

accurate recordkeeping

knowledge of relevant commonwealth and state or territory WHS Acts regulations codes of practice standards and guidance material

Context of and specific resources for assessment

Assessment must ensure access to

relevant information on compliance requirements such as

organisational policies standard operating procedures procedures and plans

relevant Acts regulations codes of practice licensing requirements and standards

relevant internal and external information

appropriate computer resources needed to identify and rectify breaches in compliance requirements

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of documentation completed when contributing to WHS issue resolution

demonstration of applying issueresolution techniques

direct questioning combined with review of portfolios of evidence and thirdparty reports of onthejob performance by the candidate

direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of types of issueresolution tools techniques and strategies

review of records of WHS issueresolution processes and outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other BSB WHS units

other BSB07 WHS units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Possible participants may include:	contractors and subcontractors duty holders as specified in WHS Acts: persons conducting businesses or undertakings (PCBUs) or their officers workers other persons at a workplace health and safety committees health and safety representatives self unions WHS entry permit holders WHS inspectors WHS regulators.
Support and advice may include:	accompanying workers when investigations are being conducted by PCBUs or their officers, or external investigators engaging the advice of: external consultants WHS specialists health and safety representatives unions workplace assessors with experience in language or disability issues explaining the results of inspections to workers, health and safety committees, and/or health and safety representatives holding formal meetings with relevant others holding informal discussions with relevant others interpreting information about WHS inspections for relevant others providing written summaries, letters, emails, minutes and reports on issue resolution, action plans and outcomes.
Issue-resolution tools, techniques and strategies may include:	anticipating possible outcomes of issue-resolution meetings considering what other parties perceive to be the issues, problems and goals requiring resolution contributing to identifying appropriate mediation processes and personnel if required establishing wants and needs from the issue-resolution process gathering information about the decision-making authority of people involved in the issue-resolution process gathering knowledge and conducting research to clearly define the issues, problems and goals of issue-resolution meetings recording facts about issues tabling proposals and solutions at issue-resolution meetings using active listening and responding techniques during issue-resolution meetings working out areas of agreement with parties participating in the issue-resolution process.
Other preparations may include:	considering the expected response of other parties to proposals contributing to the development of an alternative proposal contributing to the selection of tactics, tools and approaches to be used in issue resolution determining desired outcomes of the issue-resolution process determining with whom issues should be raised following policy processes formulating a proposal to achieve a desired outcome gathering information on WHS issues preparing the physical environment in which issue-resolution meetings will take place reading supporting documentation associated with the WHS issues.
External participants may include:	dispute-resolution commissions unions WHS inspectors WHS regulators.
Means to communicate the results may include:	giving presentations participating in individual and team meetings presenting issue-resolution findings to the health and safety committee providing written summaries, letters, emails, memos, minutes and reports using interpreters and translators.
Records of WHS issue-resolution processes may include:	audit and inspection records meeting minutes risk registers written summaries, letters, emails, minutes and reports on issue-resolution action plans.