Elements and Performance Criteria
- Communicate effectively with staff and clients
- Process mail to facilitate communication flow
- Process telephone communications and pass on messages
- Manage client appointment bookings
- Provide information and advice regarding services and fee structure of the practice to meet client needs
- Collect and provide information to facilitate communication flow
- Manage waiting clients
- Manage office administration tasks
- Maintain information and records system to ensure its integrity
- Apply knowledge of practice to complete routine administration tasks
- Maintain and use computer files and programs
- Use office equipment to perform routine tasks
- Prepare businessdocuments
- Create and update client records according to practice protocols
- Perform routine financial activities
- Provide basic health care assistance
- Work effectively within a team
- Co-ordinate own work schedule to complete tasks and achieve team goals
- Apply knowledge of employee and employer rights and responsibilities to workplace environment
- Participate in workplace meetings and communications
- Review and develop own performance
- Respect cultural and personal differences
- Recognise and respect organisation culture
- Understand and work within own abilities and the boundaries of own role as per practice protocols
- Provide and receive constructive feedback
- Be supportive of team goals and team members
- Undertake responsibilities and duties in a positive, courteous manner to promote cooperation and productive relationships