Elements and Performance Criteria
- Reflect cultural awareness in work practice
- Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
- Use work practices that create a culturally and psychologically safe environment for all persons
- Review and modify work practices in consultation with persons from diverse cultural backgrounds
- Accept cultural diversity as a basis for effective work place and professional relationships
- Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
- Use specific strategies to eliminate bias and discrimination in the workplace
- Contribute to the development of work place and professional relationships based on acceptance of cultural diversity
- Communicate effectively with culturally diverse persons
- Show respect for cultural diversity in all communication with clients, families, staff and others
- Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
- Where language barriers exist, make efforts to communicate in the most effective way possible
- Seek assistance from interpreters or other persons as required
- Resolve cross-cultural misunderstandings
- Identify issues that may cause conflict
- If difficulties or misunderstandings occur, consider the impact of cultural differences
- Make an effort to sensitively resolve differences, taking account of cultural considerations
- Address any difficulties with appropriate people and seek assistance when required