Work effectively with culturally diverse clients and co-workers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in columns headings to check that all performance criteria have been covered.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

XML
this is the source material provided by training.gov.au, transformed into the useful formats found on this site :-)
WikiSpaces
mark up the unit in a wiki format, ready to copy and paste into a wikispaces wiki page.
Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Registered Training Organisations
Trying to find someone to train or assess you for 'Work effectively with culturally diverse clients and co-workers'? This link lists all the RTOs that are currently registered to deliver HLTHIR403C, 'Work effectively with culturally diverse clients and co-workers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work effectively with culturally diverse clients and co-workers' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Resource Links
I tried writing some AI to extract important words and phrases from the unit and link them to wikipedia articles and other relevant online resources. Sometimes this routine was more A than I, but on the whole I'm happy with the results.
Wordle
create a wordle tag cloud from the unit's elements, performance criteria and range statement, then capture the screen - ready to include as an image in your online course or handouts.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Reflect cultural awareness in work practice

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2 Use work practices that create a culturally and psychologically safe environment for all persons

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2. Accept cultural diversity as a basis for effective work place and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2 Use specific strategies to eliminate bias and discrimination in the workplace

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3. Communicate effectively with culturally diverse persons

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others

3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible

3.4 Seek assistance from interpreters or other persons as required

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict

4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Qualifications and Skillsets

HLTHIR403C appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC42308 - Certificate IV in Mediation
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC41908 - Certificate IV in Youth Justice
  • CHC42810 - Certificate IV in Community Services (Development and/or Humanitarian Assistance)
  • CHC40308 - Certificate IV in Disability
  • CHC42708 - Certificate IV in Volunteer Program Coordination
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC30508 - Certificate III in Social Housing
  • CHC50508 - Diploma of Leisure and Health
  • CHC40808 - Certificate IV in Community Development
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC42208 - Certificate IV in Telephone Counselling Skills
  • CHC41808 - Certificate IV in Youth Work
  • CHC52208 - Diploma of Community Services Coordination
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30908 - Certificate III in Employment Services
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC41708 - Certificate IV in Education Support
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51408 - Diploma of Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC42008 - Certificate IV in Employment Services
  • CHC52108 - Diploma of Community Services (Financial counselling)
  • CHC30408 - Certificate III in Disability
  • CHC40908 - Certificate IV in Social Housing
  • CHC30808 - Certificate III in Education Support
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC31008 - Certificate III in Telephone Counselling Skills
  • CHC51708 - Diploma of Counselling
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC40508 - Certificate IV in Mental Health
  • CHC80208 - Vocational Graduate Diploma of Relationship Counselling
  • CHC51108 - Diploma of Children's Contact Services Work
  • CHC50808 - Diploma of Social Housing
  • CHC60308 - Advanced Diploma of Community Sector Management
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC30708 - Certificate III in Children's Services
  • CHC80308 - Vocational Graduate Diploma of Family Dispute Resolution
  • CHC51308 - Diploma of Education Support
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC51508 - Diploma of Youth Justice
  • CHC50108 - Diploma of Disability
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC42108 - Certificate IV in Career Development
  • CHC30208 - Certificate III in Aged Care
  • CHC42608 - Certificate IV in Celebrancy
  • CHC30308 - Certificate III in Home and Community Care
  • CHC50908 - Diploma of Children's Services (Early childhood education and care)
  • CHC30608 - Certificate III in Active Volunteering
  • CHC42408 - Certificate IV in Relationship Education
  • HLT21207 - Certificate II in Health Support Services
  • HLT32607 - Certificate III in Pathology
  • HLT41107 - Certificate IV in Ambulance Communications
  • HLT43507 - Certificate IV in Optical Dispensing
  • HLT40507 - Certificate IV in Hospital/Health Services Pharmacy Support
  • HLT32507 - Certificate III in Health Services Assistance
  • HLT51607 - Diploma of Nursing (Enrolled/Division 2 nursing)
  • HLT42407 - Certificate IV in Indigenous Environmental Health
  • HLT42307 - Certificate IV in Population Health
  • HLT32307 - Certificate III in Indigenous Environmental Health
  • HLT43807 - Certificate IV in Sterilisation Services
  • HLT43207 - Certificate IV in Health Administration
  • HLT41407 - Certificate IV in Cast Technology
  • HLT43707 - Certificate IV in Optical Technology
  • HLT51007 - Diploma of Population Health
  • HLT51707 - Diploma of Reflexology
  • HLT51307 - Diploma of Hearing Device Prescription and Evaluation
  • HLT50507 - Diploma of Dental Technology
  • HLT21007 - Certificate II in Indigenous Environmental Health
  • HLT32207 - Certificate III in Population Health
  • HLT61007 - Advanced Diploma of Nutritional Medicine
  • HLT50407 - Diploma of Paramedical Science (Ambulance)
  • HLT20907 - Certificate II in Population Health
  • HLT41007 - Certificate IV in Health Care (Ambulance)
  • HLT32807 - Certificate III in Health Support Services
  • HLT32907 - Certificate III in Health Administration
  • HLT51407 - Diploma of Aromatherapy
  • HLT60307 - Advanced Diploma of Paramedical Science (Ambulance)
  • HLT51507 - Diploma of Kinesiology
  • HLT30207 - Certificate III in Non-Emergency Client Transport
  • HLT43307 - Certificate IV in Medical Practice Assisting
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT41507 - Certificate IV in Hyperbaric Technology
  • HLT42107 - Certificate IV in Cardiac Technology
  • HLT51107 - Diploma of Indigenous Environmental Health
  • HLT31407 - Certificate III in Hospital/Health Services Pharmacy Support
  • HLT51907 - Diploma of Mortuary Theatre Practice
  • HLT41307 - Certificate IV in Audiometric Assessment
  • HLT31107 - Certificate III in Sterilisation Services
  • HLT31507 - Certificate III in Nutrition and Dietetic Assistance
  • HLT50907 - Diploma of Sleep Technology
  • HLT43107 - Certificate IV in Defence Health Care
  • HLT43607 - Certificate IV in Rehabilitation and Assistive Technology
  • HLT60907 - Advanced Diploma of Aromatic Medicine
  • HLT41907 - Certificate IV in Sleep Technology
  • HLT52007 - Diploma of Practice Management
  • HLT42007 - Certificate IV in Operating Theatre Technical Support
  • HLT40407 - Certificate IV in Health Supervision
  • HLT50307 - Diploma of Remedial Massage
  • HLT31907 - Certificate III in Ambulance Communications (Call-taking)
  • HLT43007 - Certificate IV in Dental Assisting
  • HLT60807 - Advanced Diploma of Neurophysiology Technology
  • HLT41807 - Certificate IV in Pathology
  • HLT33107 - Certificate III in Basic Health Care
  • HLT50607 - Diploma of Paramedical Science (Anaesthesia)
  • HLT42607 - Certificate IV in Anaesthetic Technology
  • HLT43407 - Certificate IV in Nursing (Enrolled/Division 2 nursing)
  • HLT32007 - Certificate III in Mortuary Theatre Practice
  • HLT50707 - Diploma of Hyperbaric Technology
  • HLT42707 - Certificate IV in Aromatherapy
  • HLT41707 - Certificate IV in Neurophysiology Technology
  • HLT41607 - Certificate IV in Mortuary Theatre Practice
  • HLT42507 - Certificate IV in Allied Health Assistance

And the skillsets: