Elements and Performance Criteria
- Promote ethical work practices
- Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
- Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
- Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event
- Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure
- Promote respect for rights and responsibilities of others through considered application of work practices
- Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
- Identify potential conflict of interest in the workplace and take action to avoid and/or address
- Support culture of effective communication
- Monitor and address communication issues in the workplace
- Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
- Monitor workplace communication to support accuracy and understanding of information provided and received
- Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
- Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues
- Promote and assist with the resolution of conflict and interpersonal differences in the workplace
- Maintain a positive approach to health in the workplace
- Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health
- Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care
- Support and maintain a workplace culture of promoting good health by sharing health information
- Monitor and maintain workplace focus on preventing ill health and minimising risk
- Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue
- Monitor professional work standards
- Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
- Identify areas for improving work practices and support implementation in line with organisation policies and procedures
- Monitor compliance with relevant accreditation standards applying to work undertaken and address issues
- Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken
- Monitor and support staff efforts to respond positively to improved work practices and procedures
- Ensure issues requiring mandatory notification are identified and reported appropriately
- Work in the health industry context
- Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements
- Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia
- Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians
- Work with an understanding of funding mechanisms, and how the organisation's operations are financed
- Take opportunities to develop own competence
- Monitor own skills/knowledge in relation to ongoing and changing work requirements
- Identify areas for personal development in line with health industry developments, organisation requirements and personal interest
- Take initiative to access and/or create development opportunities to support organisation need and personal career development
- Undertake available formal and informal skill/knowledge development and maintenance activities