Elements and Performance Criteria
- Verify prescription and customer details.
- Follow organisational procedures for supplying prescription medicines throughout customer transaction.
- Approach customer in a timely manner and accept prescriptions.
- Check customer prescriptions for currency.
- Confirm details of customer name, address, entitlements and age as appropriate.
- Respect privacy and confidentiality of customer information.
- Confirm customer prescription needs.
- Identify and confirm items to be dispensed.
- Provide brand substitution information according to organisational procedures, determine customer preference and obtain consent.
- Recognise and refer prescription discrepancies and other situations to supervisor or pharmacist.
- Advise customers of expected prescription preparation and delivery time.
- Accurately record customer information for dispensing and lodge verified prescriptions.
- Return prescribed medicines to customers.
- Verify pharmacist has checked dispensed prescription items and check for correct medicines and quantities against prescription.
- Verify correctness of dispensed items with customer and ensure customer or agent signs and dates prescription as confirmation of receipt.
- Read and pass on messages from pharmacist and use questioning to confirm customer understanding.
- Recognise customer need for additional assistance or therapeutic advice and refer to pharmacist.
- Supply dispensed medicines in appropriate packaging.
- Provide information on companion products required to effectively use medicines.
- Retain filled prescriptions in nominated secure area.