Elements and Performance Criteria
- Identify awards and agreements.
- Identify and minimise potential industrial problems.
- Regularly provide opportunities for staff to discuss problems that directly or indirectly affect their work.
- Counsel staff, if required, in a positive and constructive manner or refer to appropriate personnel when necessary.
- Promptly identify potential and actual conflicts between staff and take effective remedial action as soon as practicable.
- Apply remedial action according to store policy and procedures and legislative requirements.
- Accurately maintain records of conflict and outcomes according to store policy.
- Implement dispute settlement procedures.
- Promptly identify disputes or grievances.
- Apply store dispute and grievance procedures and legislative requirements accurately and promptly.
- Accurately inform staff of current procedures and policies.
- Apply all procedures and policies in an impartial manner.
- Accurately and completely record details of all procedures and make available to authorised personnel.
- Promptly refer unsettled disputes or grievances to management.
- Promptly refer recommendation for improvements to dispute and grievance procedures to management.