communication to provide complex information on responsible service of alcohol laws in a way that is readily understood by customers speak firmly and clearly with intoxicated customers deal with customers sensitively courteously and discreetly using nonconfrontational language critical thinking skills to assess intoxication levels of customers initiative and enterprise skills to offer food and nonalcoholic beverages to assist customers initiative and enterprise skills to offer food and nonalcoholic beverages to assist customers learning skills to continuously update knowledge of changing responsible service of alcohol laws and regulations literacy skills to read and interpret documents such as identification ID cards proof of age cards drivers licences statutory signage warning signs and wording within advertising or promotional material inhouse policies and procedures and any general plain English regulatory and advisory information issued by local or state and territory liquor licensing authorities read and interpret documents such as identification (ID) cards, proof of age cards, driver’s licences, statutory signage, warning signs and wording within advertising or promotional material, inhouse policies and procedures and any general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption problemsolving skills to identify customers to whom sale or service must be refused identify intoxicated persons and refuse service identify situations that pose a safety threat and seek assistance from appropriate colleagues teamwork skills to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation |