Elements and Performance Criteria
- Receive reservation request.
- Record details of reservation.
- Record customer details against their reservation to allow correct interpretation by other operational personnel.
- Enhance customer service and operational efficiency by using available customer profile or history.
- Record any special requests.
- Confirm all details with the customer, confirm their understanding and agreement
- File the reservation according to system or procedural requirements and provide customer with reference code.
- Prepare and issue documents tailored to customer reservation.
- Update reservations.
- Advise others on reservation details.