Elements and Performance Criteria
- Access and manipulate system information.
- Use system features to create and administer reservations.
- Check availability of required product or service according to system functions.
- Create new reservations containing accurate customer details.
- Input customer details in the format required by the computer system.
- Retrieve bookings using the format required by the computer system.
- Make and save accurate updates and amendments to reservations.
- Reinstate, duplicate or split reservations as required.
- Save, print and file any required reservation details.
- Send and receive communications.
- Administer sales and operations functions using the system.
- Use system capabilities to meet the particular sales or operational need.
- Use system capabilities to manage all required accounting processes for reservations.
- Produce reports to meet sales and operational needs.
- Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.