Elements and Performance Criteria
- Develop a mentoring plan
- Identify scope and boundaries of the mentoring relationship according to organisational procedures
- Document mentoring plan in accordance with organisational requirements
- Establish ground rules and negotiate realistic expectations
- Establish and maintain confidentiality of the relationship in accordance with legislation, policy and procedures
- Facilitate mentoring relationship
- Develop learner’s confidence, self-esteem, respect and trust in the mentoring relationship
- Share personal experiences and knowledge with the person being mentored according to agreed objectives
- Support the person being mentored to develop and use skills in problem solving and decision making
- Use personal and professional networks to assist the person being mentored
- Provide information, and guidance to enhance engagement in the workplace
- Use techniques for resolving differences without damaging the relationship, and obtain assistance according to organisational policy and procedures
- Monitor mentoring relationship
- Provide planning assistance and guidance as requested by the person being mentored in a form and style to suit their requirements
- Provide feedback to the person being mentored on progress towards achieving the expectations and goals of the mentoring process
- Recognise and discuss changes in the mentoring relationship with appropriate stakeholders
- Negotiate and manage closure of the mentoring arrangement once objectives have been met
- Evaluate effectiveness of mentoring
- Establish and discuss benefits gained from the mentoring process
- Reflect on and articulate the personal benefits gained from providing mentoring
- Identify and report the outcomes of the mentoring arrangement and the benefits to the organisation according to organisational policy and procedures to improve the mentoring system or program