This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job Roles
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist.
Total number of units = 12 1 core unit plus 11 elective units 7 elective units must be selected from the elective units listed below. The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core unit Occupational Health and Safety
Elective units Customer Service
Industry Context
Information Management
Innovation
Interpersonal Communication
IT Use
Small and Micro Business
Sustainability
Workplace Effectiveness
Imported Units
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Qualification Pathways
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB10107 Certificate I in Business or other relevant qualification/s
OR
with vocational experience assisting in a range of work settings without a formal business qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
BSB30107 Certificate III in Business.
Not applicable.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
QUALIFICATION SUMMARY | |
Qualification Code and Title The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | communicating verbally with clients and colleagues drafting routine correspondence that meets the organisational standards of style, format and accuracy |
Teamwork | working in a team environment to promote team commitment and cooperation |
Problem-solving | choosing appropriate methods for communication and transferring information dealing with client enquiries and complaints |
Initiative and enterprise | raising occupational health and safety issues with designated personnel |
Planning and organising | planning and organising own work schedule for the day planning the layout of simple documents using appropriate software |
Self-management | dealing sensitively with client needs and cultural, family and individual differences obtaining feedback on work performance and identifying opportunities for improvement |
Learning | encouraging, acknowledging and acting on constructive feedback from team members using manuals, training booklets and online help to overcome difficulties |
Technology | selecting, maintaining and using business technology appropriate to the task |
