This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job roles
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist.
Subjects
Total number of units = 12
1 core unitplus
11 elective units
7 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core unit
BSBWHS201A Contribute to health and safety of self and others
FNSACC301A Process financial transactions and extract interim reports
Pathways...
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB10112 Certificate I in Business or other relevant qualification/s
OR
with vocational experience assisting in a range of work settings without a formal business qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
BSB30112 Certificate III in Business.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Employability Skills
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
communicating verbally with clients and colleagues
drafting routine correspondence that meets the organisational standards of style, format and accuracy
Teamwork
working in a team environment to promote team commitment and cooperation
Problem-solving
choosing appropriate methods for communication and transferring information
dealing with client enquiries and complaints
Initiative and enterprise
raising occupational health and safety issues with designated personnel
Planning and organising
planning and organising own work schedule for the day
planning the layout of simple documents using appropriate software
Self-management
dealing sensitively with client needs and cultural, family and individual differences
obtaining feedback on work performance and identifying opportunities for improvement
Learning
encouraging, acknowledging and acting on constructive feedback from team members
using manuals, training booklets and online help to overcome difficulties
Technology
selecting, maintaining and using business technology appropriate to the task