Certificate IV in Banking Services
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.
Packaging Rules
12 units must be achieved:
5 core units
plus7 elective units
the required elective units of competency can be selected from elective Groups A, B or C, with at least 3 units being from Group A
A maximum of 2 electives may be selected from units aligned to other Certificate IV qualifications in the FNS10 Financial Services Training Package
One (1) elective may be selected from units aligned to Certificate III qualifications and 2 electives from units aligned to Diploma qualifications in the FNS10 Financial Services Training Package
A maximum of 3 electives may be selected from units aligned to Certificate IV or Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBCUS403A Implement customer service standards
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBWOR204A Use business technology
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Elective units of competency:
Group A (Sales and marketing)
BSBCUS401A Coordinate implementation of customer service strategies
FNSSAM401A Sell financial products and services
FNSSAM402A Implement a sales plan
FNSSAM403A Prospect for new clients
Group B (Lending)
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
Group C (General)
BSBCCO301A Use multiple information systems
BSBCCO401A Administer customer contact telecommunications technology
BSBMGT405A Provide personal leadership
BSBSMB407A Manage a small team
BSBWOR501A Manage personal work priorities and professional development
FNSASIC301C Establish client relationship and analyse needs*
FNSASIC302C Develop, present and negotiate client solutions*
FNSBNK401A Coordinate a small business customer portfolio
FNSBNK403A Provide services in a Business Transaction Centre
FNSBNK404A Promote mobile banking services
FNSBNK405A Provide mobile banking sales and service
FNSBNK406A Manage customer visits
FNSFMB402A Provide finance and mortgage broking services
FNSFMB403A Present broking options to client
FNSFLT501A Assist customers to budget and manage own finances
FNSCUS402A Resolve disputes
FNSMCA402A Initiate legal recovery of debts
NB units marked '*' are required for ASIC Tier 2 licensing
Qualification Pathway
The primary pathway from this qualification is employment in the financial services sectors noted above with typical job roles such as:
senior sales consultant
lending consultant
lending officer
team leader or supervisor
customer contact centre service consultant
This qualification may be suited to an Australian Apprenticeship pathway.
A further learning pathway utilising qualifications such as FSN50910 Diploma of Banking Services Management would support career progression.
Selecting the identified elective units could meet Tier 2 Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC.
Not applicable.
Not applicable.
QUALIFICATION SUMMARY | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | assisting clients to identify financial goals and to prioritise and assess their current financial situation using sales techniques to inform clients of suitable products and services using excellent interpersonal, telephone and written skills |
Teamwork | developing a rapport with clients when identifying their needs, objectives and financial situation working with others in a sales team to identify new client bases liaising with clients and a range of other people internal and external to the organisation |
Problem solving | applying risk management criteria in assessing client needs collecting, comparing and contrasting data comparing products and services in order to offer clients different options determining interest/loan repayments matching products to customer needs |
Initiative and enterprise | generating a range of options for clients to consider referring non-routine problems to a nominated person proactively securing leads or referrals translating ideas into action |
Planning and organising | contributing to the planning process by researching, analysing and validating information relating to financial products processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks |
Self-management | acting as a role model for others defining and understanding own work role taking to management, concerns with own level of responsibility understanding and acting to ensure client requirements are met working ethically and complying with organisational, professional code of practice and legislative requirements, including FSR compliance |
Learning | acquiring and applying knowledge of financial products and services applying learning to develop improved practices contributing to the learning of others through implementing team building exercises developing and maintaining professional competency |
Technology | operating the organisation's business or records management system using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents using CMS or related applications to record and tack customer profiles and contact details using technology to assist the management of information and to assist the planning process |