This qualification is designed to reflect the role of persons carrying out work in life insurance in a range in a range of organisations. Possible work functions may include:
applying procedures and strategies for retaining and enhancing the customer relationship
processing documents, including preparing and issuing policy
reviewing and assessing risk information.
Subjects
Packaging Rules
13 units must be achieved.
5 core units
plus8 elective units
A maximum of 3 of the elective units must be selected from Group A or Group B or a combination from both groups
the remaining elective units may be selected from Group C or other units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package
A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course
A maximum of 2 electives may be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course
selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
FNSASICM503A Provide Tier 1 personal advice in life insurance *
FNSASICP503A Provide Tier 1 general advice in life insurance *
Pathways...
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS30710 Certificate III in Life Insurance
The primary pathway from this qualification is employment in assistant job roles in:
policy processing
underwriting
customer service
This qualification may be suited to an Australian Apprenticeship pathway.
A further learning pathway utilising qualifications such as FNS51210 Diploma of Insurance Broking or one of the specialist qualifications would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
communicating ideas and information cognisant of clients' social and cultural diversity and special needs
consulting and negotiating with internal and external stakeholders
consulting, questioning, clarifying and evaluating information
demonstrating selling skills including matching needs with products/services
interpreting customer needs
investigating and negotiating to resolve disputes within area of responsibility
possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
using a range of techniques to elicit feedback from customers
using specialist language in written and oral communication
using well-developed interpersonal skills and having the ability to produce a wide range of reports and make presentations as required
writing in a range of styles to suit different audiences
Teamwork
coaching and mentoring staff to reach minimum customer service standards
developing a rapport with clients when identifying their needs, objectives and financial situation
developing team plans and contributing to team cohesion
making constructive contributions to group decision making processes
providing feedback to team members
Problem solving
conducting needs analyses
estimating, forecasting and conducting competitive comparisons
performing calculations and developing a risk investment profile for individual clients
resolving poor performance issues within scope of responsibility
working proactively with management to resolve workplace issues
Initiative and enterprise
being creative and providing innovative solutions to complex issues
responding to new and changing circumstances to ensure accurate and timely advice
Planning and organising
evaluating and authorising payment requests
maintaining accounts records for compliance purposes
preparing financial reports
recording, gathering and classifying information
Self-management
acting as a role model for others
taking to management concerns with own level of responsibility
working ethically and complying with all industry codes of practice and legislative requirements
Learning
applying learning to develop improved practices
coaching and mentoring others to acquire new knowledge and skills
contributing to the learning of others through implementing team building exercises
developing and maintaining professional competency
Technology
selecting and using technology and software packages to record, track and retrieve information
using electronic communication devices and processes (e.g. internet, fact finder, email) to produce written correspondence, charts, diagrams, schedules and reports