ICA40111 - Certificate IV in Information Technology
Certificate IV in Information Technology
This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.
Persons working at this level apply a wide range of knowledge and skills in basic networking, IT support, database development, programming and web development support; working safely and ethically in a sustainable work environment.
Job roles
Possible job titles relevant to this qualification include:
computer technician
customer support
customer support professional
information systems operator
PC support
systems administrator
systems support
technical support
user support technician
network operations technician.
Subjects
Total number of units = 20
5 core units plus
15 elective units
The elective units consist of:
up to 15 from the specialist elective groups below, with a maximum of 5 units from any one group:
Group A Networking
Group B Programming
Group C IT support
Group D Web design and development
Group E Digital games
Group F Digital media technologies
Group G Project management
up to 5 from elsewhere in ICA11 or any other Training Package or accredited course at Certificate IV or Diploma level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core units
BSBOHS302B Participate effectively in OHS communication and consultative processes
BSBSUS301A Implement and monitor environmentally sustainable work practices
ICAICT202A Work and communicate effectively in an IT environment
ICAICT401A Determine and confirm client business requirements
ICAICT418A Contribute to copyright, ethics and privacy in an IT environment
Preferred pathways for candidates considering this qualification may include:
after achieving ICA30111 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA30111
OR
with demonstrated vocational experience in a range of work environments using a range of information technologies.
Pathways from the qualification
ICA50111 Diploma of Information Technology, or a range of other Diploma qualifications.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill
Industry/enterprise requirements for this qualification
Communication
liaising with clients to determine requirements and ensure that they are met
interpreting software manual instructions
writing reports and documents
consulting with end users to determine requirement sign-off
Teamwork
consulting with work team to review proposed changes against current and future business requirements
establishing and improving work teams in an IT environment
Problem-solving
determining the uses and audience of a simple markup language document
troubleshooting and running diagnostic tests and providing solutions to hardware or software faults
debugging and writing scripts to solve problems
Initiative and enterprise
assessing and recording information from various sources
identifying and applying skills and knowledge to a wide variety of contexts
investigating and documenting solutions to client problems
developing new criteria and procedures for performing current practices
identifying, analysing and evaluating information from a variety of sources
Planning and organising
creating project plans to guide the development of systems methodologies
developing installation plans
preparing feasibility reports that take into account project scope, time, cost, quality, communications and risk management
Self-management
prioritising and taking responsibility for own outputs in working and learning
implementing safe and sustainable work practices
taking responsibility for own output in relation to specified quality standards
incorporating into the work environment suitable ethics regarding security, legal, moral and ethical issues
Learning
adopting and transferring skills and knowledge to new environments
keeping up-to-date with current industry-accepted hardware and software products and services
reviewing client feedback and identifying areas for improvement
gathering and organising feedback on draft documentation and client satisfaction
maintaining knowledge of tools and software applications and the goods and services provided
Technology
selecting, installing and using computer software and hardware products
configuring, optimising and testing system software for a small home office or a small to medium business network
selecting, sourcing and using appropriate software and tools based on analysis of technical needs
