This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.
Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.
Job roles
Possible job titles relevant to this qualification include:
information systems office manager
office systems administrator
IT office manager
IT systems administrator
systems manager.
Subjects
Total number of units = 20
4 core units plus
16 elective units
The elective units consist of:
up to 16 units from the specialist elective groups below, with a maximum of 5 units from any one group:
Group A Networking
Group B Programming
Group C IT support
Group D Web design and development
Group E Digital games
Group F Digital media technologies
Group G Project management
up to 5 from elsewhere in ICA11 or any other Training Package or accredited course at Diploma or Advanced Diploma level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Preferred pathways for candidates considering this qualification may include:
after achieving ICA40111 Certificate IV in Information Technology, or other relevant qualifications or units equivalent to the core of ICA40111
OR
with demonstrated vocational experience in a range of work environments using a wide range of information technologies.
Pathways from the qualification
ICA60111 Advanced Diploma of Information Technology or other ICA11 Advanced Diploma qualifications.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill
Industry/enterprise requirements for this qualification
Communication
liaising with clients to determine requirements and ensure that they are met
analysing, evaluating and presenting information about computer systems and information technology in conjunction with stakeholders
negotiating the provision of goods and services with service and product suppliers
Teamwork
establishing and improving work teams in an IT environment
working with a project team to identify business critical functions and the security environment
working with key stakeholders to gather, analyse and report on information
Problem-solving
determining the uses and audience of a simple markup language document
troubleshooting and running diagnostic tests and providing solutions to hardware or software faults
debugging and writing scripts to solve problems
solving a range of unpredictable problems, for example when validating system design specifications or preparing a disaster recovery plan
Initiative and enterprise
identifying and applying skills and knowledge to a wide variety of contexts
investigating and documenting solutions to client problems
identifying, analysing and evaluating information from a variety of sources
initiating alternative approaches to problem solving
participating in the development of strategic initiatives
Planning and organising
creating project plans to guide the development of systems methodologies
identifying problems, planning solutions and validating results using project planning skills to take into account project scope, time, cost, quality, communications, and risk analysis and management
Self-management
prioritising and taking responsibility for own outputs in working and learning
implementing safe and sustainable work practices
using personal responsibility and autonomy in performing complex technical operations and organising others
Learning
keeping up-to-date with current industry-accepted hardware and software products and services
reviewing client feedback and identifying areas for improvement
gathering and organising feedback on draft documentation and client satisfaction
transferring and applying theoretical concepts, technical information and creative skills in a range of situations
Technology
identifying technology needs
sourcing, purchasing, using and testing system components
applying understanding of conflicts and integration capabilities between diverse pieces of equipment
