This qualification describes the skills and knowledge required by those working in the kitchen or bathroom industry providing limited technical advice to customers within a showroom or domestic environment. Advice will relate to a standardised range of kitchen or bathroom designs and fittings to meet client design requirements.

Job roles/employment outcomes

The LMF32009 Certificate III in Kitchens and Bathrooms (Client Services) reflects vocational outcomes for those working in a sales environment providing technical and design information and advice on kitchen, bathroom, laundry or related products and design packages. Job roles such as showroom sales assistants, customer liaison, and marketing officers work in a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

This qualification is typically used to develop skills and a breadth, depth and complexity of knowledge in sales and other customer liaison techniques with limited technical information on kitchen and bathroom products and services and would cover selecting, adapting and transferring this skill and knowledge to new environments and providing technical advice and some leadership in resolution of specific problems. Application would be across a range of roles in a variety of contexts with some complexity in the extent and choice of options available and may involve some responsibility for others. Participation in teams including group or team coordination may be required.

Pathways into the qualification

This qualification may be accessed by direct entry. Credit can be granted towards this qualification by those who have completed a relevant Furnishing Certificate I or II qualification or achieved equivalent industry experience.

Pathways from the qualification

Further training pathways from this qualification include LMF40508 Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces and relevant supervisory, management or competitive manufacturing qualifications.

Licensing considerations

There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.

Packaging Rules

To be awarded the LMF32009 Certificate III in Kitchens and Bathrooms (Client Services), competency must be achieved in thirteen (13) units of competency.

eight (8) core units of competency

five (5) elective units of competency.

Note: Where prerequisite units apply, these have been listed, and must be considered in the total number of units.

CORE UNITS

Complete all eight (8) units from this list.

ELECTIVE UNITS

Select five (5) units from Groups A and B as specified below.

Group A

Select a minimum of two (2) units from Group A

Group B

Up to three (3) relevant units may be chosen from units not already selected in Group A, or units available in this Training Package or in other endorsed Training Packages and accredited courses. Those units must be aligned at Certificate III level or Certificate IV level (maximum 1 Certificate IV unit).

Units selected from other Training Packages and accredited courses via Group B must be relevant to the qualification outcome and not duplicate units available within this qualification.

If Competitive Manufacturing units are chosen (identified as MSACM in the code), these should only be selected on the basis of work requirements.

Not applicable.

Not applicable.