Certificate III in Public Safety (Emergency Communications Centre Operations)
Not applicable.
Subjects
Qualification Requirement: 11 units
All 8 core units, plus 3 elective units
Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .
The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.
The 3 elective units may be taken from the elective units listed below and may include 2 units taken from the same qualification level or a higher level within this Training Package, any other endorsed Training Package or from an accredited course.
Code | Core Units | |
Operate telephony systems | ||
Process emergency incident calls and enquiries | ||
Operate and control radio networks | ||
Operate computer aided dispatch system | ||
Dispatch resources from within an emergency communications centre | ||
Communicate in the workplace | ||
Follow defined occupational health and safety policies and procedures | ||
Work in a team | ||
Code | Elective Units | |
Read and interpret maps | ||
Respond to and maintain monitored alarm systems | ||
Receive and action notification of uncontrolled hazardous materials situations | ||
Provide emergency care | ||
OR | ||
Provide basic emergency life support | ||
Prevent injury | ||
Operate communications systems and equipment | ||
Work as a team member in an emergency operations centre | ||
Work autonomously | ||
Work effectively in a public safety organisation | ||
NOTES HLT unit has been imported from the HLT07 Health Training Package. Information about customising PUA00 Public Safety Training Package qualifications is on page 12. | ||
Pathways...
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:
after achieving the PUA20510 Certificate II in Public Safety (SES Operations)
after achieving the PUA20601 Certificate II in Public Safety (Firefighting and Emergency Operations)
after achieving the PUA20701 Certificate II in Public Safety (Firefighting Operations)
after achieving the PUA21010 Certificate II in Public Safety (Aquatic Rescue)
working in an emergency communications centre operations role
with vocational experience in emergency communications centre operations roles.
Pathways from the qualification
After achieving the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role, such as:
PUA31310 Certificate III in Public Safety (Aquatic Search and Rescue)
PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations)
PUA40301 Certificate IV in Public Safety (Firefighting Supervision)
PUA41004 Certificate IV in Public Safety (Leadership)
PUA41104 Certificate IV in Public Safety (Community Safety).
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
Employability Skills Summary for PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units. Employability Skill | Employability Skills Statement |
Communication | control the conversation to ensure necessary information is obtained from the caller use active listening skills and questioning techniques to clarify issues use codes, abbreviations, prowords or specialist terminology in the transmission of information |
Teamwork | encourage and acknowledge participation by team members make contributions to participative arrangements in the workplace (such as occupational health and safety committees team or workgroup meetings) within organisational procedures and scope of responsibilities and competencies request assistance in the completion of tasks from other team members where appropriate |
Problem solving | identify and communicate difficulties/problem areas to the appropriate person identify and report faulty equipment in accordance with the organisation's policies and procedures, and employ alternative strategies employed when necessary make decisions and solve problems to prioritise requests |
Initiative and enterprise | make contributions to identifying team goals and objectives raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation understand, acknowledge and accurately represent to others where required, views and opinions of individuals or a group |
Planning and organising | prioritise request/s for assistance in accordance with agency protocols and legislation where required receive, record and relay information summarise and communicate information using clear and appropriate language, in accordance with the organisation's policies and procedures |
Self-management | maintain readiness in periods of low operational activity manage stress respond calmly to multiple demands in high operational activity |
Learning | learn about communication protocols learn about the meaning of occupational health and safety signs and symbols relevant to area of work learn about the types of emergencies (with regards to relevant legislation) |
Technology | effectively use telephony equipment, radios, computer systems and associated software use equipment designed to receive incoming incident calls/enquiries in accordance with the organisation's and supplier's procedures use equipment relating to incident/information management |